FAQ's

1. WHAT IS THE BEST WAY TO INQUIRE ABOUT YOUR SERVICES? Please send your inquiry via the CONTACT tab on my site and provide all the information required. Be sure to include the date and location of your event and the kind of services that you are looking for. Someone on our staff will reply with estimated pricing, availability and help you with the booking process. Please kindly allow 24-72 hours turnaround time for our reply, especially during the wedding season. We are always busy, if not on-location doing weddings and photoshoots, we are in the studio making clients beautiful.

2. HOW CAN WE RESERVE THE DATE WITH YOU? A wedding date is not guaranteed to be saved until we receive a signed contract and deposit. A lot of our clients complete a contract and deposit to save the date with us 8-12 months in advance, and schedule a trial 2-4 months before the wedding day. For non-wedding appointments, such as a trial or family photoshoot session, we would ask for a small fee to retain the booking time for you as well. All deposits are non-refundable.  If the appointment must be rescheduled due to unexpected situation such as bad weather or family emergency, it’s free of charge to reschedule for the first time. Notify us 3+ days in advance if change of time or date must happen.

3. CAN WE SCHEDULE A TRIAL FIRST BEFORE BOOKING? Absolutely! We would love to know if we are the right fit for each other too. Just fill out the form on our  CONTACT and express your interest in scheduling a trial. NOTE: After the trial, we’ll hold your wedding date for 48 hours before we allow other bookings for the same date.

3. WILL YOU COME TO MY LOCATION? Yes, for our wedding events Aimee & Team will come to your location with our equipment and materials to get you and your bridal party ready for your special day. Travel fee may apply if your wedding location is more than 20 miles from our studio in Daly City. Our travel fee is $1.25 per mile round trip for lead artist Aimee. For each additional artist in the team, the travel fee will start from $35.  We travel for non-wedding services only if you meet our minimum. Email us info@aimeelam.com to find out more.

3. WHERE DO WE MEET FOR OUR TRIAL/PREVIEW SESSION? All trial sessions will be held at our studio in Daly City, CA (about 15-20 min from central San Francisco). Trial sessions are offered Tuesday through Thursday and we recommend scheduling 2-4 months before your wedding day. Our full address will be provided once deposit/payment is made.

4. I TRUST YOUR WORK, CAN I SKIP THE TRIAL IF I’M A BRIDE? We are flattered that you love our work and believe in our commitment and skill, but for your best interest we strongly suggest doing a trial so we can give you the best “getting ready” experience for your wedding day. We recommend at least doing a half trial (a trial for makeup only $200).

5. DO YOU STAY FOR TOUCH-UPS? For the {Simplicity} package, touch-up service is not included. If you hire Aimee as your artist or lead artist, she’ll be with you from the start of the makeup & hair process until you’re done with makeup & hair. The total number of hours would be about 2.5-3.5 hours typically per bride who book {Simplicity}. If you feel touch-up is important throughout your day, please consider the {Perfection} package which the main artist, Aimee, will stay with you 8 hours on-site . This package offers the initial application (about 3hrs) and then Aimee will stay to do touchup for you throughout the day for the next 5hrs after. Please inquire for more information.

6. SHOULD I HAVE MY TRIAL DONE ON DAY OF ENGAGEMENT SESSION? You can, but we do not recommend it, unless you want the same look for both your wedding day & the engagement photo session. The focus of the trial should be about your wedding day makeup and hair. That means the artist will take into consideration the style of your dress, the venue, decor colors and time of ceremony in order to work toward the best makeup + hair look. However, we understand that scheduling can be hard to sync up for everyone sometimes, or some of you are out of town and can only meet me once. If so, let’s talk and find the best way possible.

7. HOW SHOULD I PREPARE FOR THE TRIAL OR WEDDING DAY? We will send you a “Prepare for Trial” email prior to your appointment. Here are a few things to consider:

(1) Take good care of your skin! If you have problematic skin, do seek a dermatologist or a reputable clinic to help you figure out a good regimen. If you have relatively dry or normal skin, feel free to indulge in wonderful facial masks. (2) Have your brows cleaned up by a professional if possible or add an extra 15-20m to the trial time if you leave that for us to help you shape them. (3) Pay your favorite hairstylist a visit (no more than 2-3 weeks before the wedding day) for a cut/trim or get a shine treatment to get your hair looking its healthiest. Ask us before the trial if you’re unsure how long you should keep your hair length at. (4) On trial day, wear a neutral colored top (white/beige/gray) with neckline similar to your wedding dress if possible, such as an open neckline, spaghetti straps or tube top. This way we can envision the whole look better.

8. HOW LONG WILL THE TRIAL TAKE? Generally a trial can take from 3 to 3.5 hours. The work itself is about 2.5-3hrs but we should leave time for a quick get-to-know and also some photo time. While painting your face, the artist will often check in to see how you feel about the makeup/hair and if a tweak somewhere is desired, so that takes some extra time. We don’t believe in one size fit all when it comes to the art of hair & makeup.

Frequently Asked Questions

1
HOW CAN WE BOOK YOU?

For wedding inquiry, please go to CONTACT button and follow through with the form, then submit; or email us directly at info@aimeelam.com. Aimee or our office assistant will reply you promply regarding pricing, availability for your date and the booking process. For some other services, you can conveniently book us directly HERE. Looking forward to work with you!

2
WILL YOU COME TO MY LOCATION?

Yes! Aimee & Team will come to you with our equipments and materials to get you and your bridal party all dolled up and ready for the day. For most of non-wedding events, we offer in-studio service ONLY. Travel fee may applied on wedding day if your location is more than 20 miles from A&T studio (Daly City/San Francisco). Inquire for rate.

3
WHERE DO WE MEET FOR TRIAL/PREVIEW SESSION?

All trial sessions will be held at A&T studio, located in Daly City, CA, which is about 15 min to/from central San Francisco. We offer trial sessions from Tues-Thurs only and it would be best scheduled 2-4 months before the wedding day. Full address will be provided once the deposit/payment is made.

4
I TRUST YOUR WORK, CAN I SKIP THE TRIAL?

It is truly is a compliment for us, but for your best interest, AMA would strongly suggest not to skip the trial. If you agree with us that every face is unique, not to mention your personal taste and many other important logistics for the wedding day, skipping the trial means your makeup and hair design may have to be compromised. For example, what if on the wedding day, we’ll surprisingly learn that one of your eyes won’t coopporate with liquid/gel liner or false lashes, and keep watering uncontrollably, or if your hair simply won’t part a certain way because you haven’t trained the bang to go towards the way that would frame your face best? If we had gone through a trial together, we would have had these kinds of unexpected situations all squared out. So, why not get the best of our artistic ability?

5
DO YOU STAY FOR TOUCH-UP?

For the simple {Simplicity} package of $1275, touch-up service is not included. Our brides will have us on-site for 3-3.5hrs, from the start to the completion of makeup & hair design (one time application) within this time frame. To have a built-in touch up for the Ceremony or Reception, please consider the {Perfection} package which is 8hrs coverage. For this, we offer not only makeup touchup throughout your First Look/Photoshoot, but also adding a 2nd hairstyle for your reception. Please inquire for more info.

6
SHOULD I HAVE MY TRIAL DONE ON DAY OF ENGAGEMENT SESSION?

You definitely can, but we normally do not recommend it. The focus of the trial should be about trying out the wedding day makeup and hair look for you, with your beautiful dress and many other details in mind, including bouquet, color theme, venue, time of day, indoor/outdoor etc. On the other hand, the look for the Engagement session is usually much more casual, fresh; or can be a lot more bold and fun too, depending on your locations/styling. So, it’s best to do it seperately. However, if it’s hard to have the 2 sessions done separately, you are welcomed to use our trial hair + makeup look for your engagement session.

7
HOW SHOULD I PREPARE FOR THE TRIAL or WEDDING DAY?

We will send you a “Prepare for Trial” email prior to your appointment. But few things to considered before the trial AND before wedding day:

(1) take good care of your skin, if you have problematic skin, do seek a dermatologist or a reputable clinic to help you figure out a good regiment. If you have relatively dry or normal skin, feel free to indulge in wonderful facial masks. A few good brands in our opinion include: SKII Facial Treatment Mask, Origins Retexturing Mask, Fresh Umbrian Clay Purifying Mask, and Dr Jart+ Water-Fuse Sleeping Mask.

(2) have your brows cleaned up if possible (waxed or threaded)

(3) pay your favorite hairstylist a visit (especially 2-3 weeks before the wedding day) for a cut/trim or get a shine treatment to get your hair looking its most healthy. If you’re unsure how long you should keep your hair length at, ask us before the trial.

(4) on trial day, please try to wear a neutral colored top (black is ok too) with neckline similar to your wedding dress if possible, meaning open neckline or tube top, yes! This way we can envision the whole look better. Avoid bright colored tops or high neckline tops.

8
HOW LONG WILL THE TRIAL TAKE?

The whole makeup and hair and getting to know process between Aimee and the Bride should take about 3hrs to 3.5hrs. So excited to learn more about you, your bridal party, and your wedding day!

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